Returns & Exchanges
At EQVVS, we want you to be completely satisfied with your premium fashion purchase. If you are not entirely happy, you can return your items within 14 days of receipt for a full refund or exchange, provided they are in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Items
Securely pack your items in their original packaging, ensuring all designer labels, tags, and protective seals remain intact.
Generate Shipping Label
Choose your preferred courier method through the portal to download and print your prepaid return shipping label.
Drop Off and Track
Drop your parcel at the designated collection point and keep your proof of postage; your refund will be processed within 5-7 working days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing