Frequently Asked Questions
Everything you need to know about shopping at EQVVS.
What are your delivery options and timeframes?
We offer standard and express shipping options. Standard delivery typically takes 3-5 working days, while our next-day delivery service is available for orders placed before 4 PM Monday through Friday.
How do I return an item for a refund?
You can return any unworn items in their original packaging with tags attached within 14 days of receipt. Simply use our online returns portal to generate a label and drop your parcel at a designated point.
Are the products on EQVVS authentic?
Yes, we are an authorized retailer for all the brands we carry. Every product is 100% authentic and sourced directly from the official brand manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment solutions through Klarna, Clearpay, and PayPal.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can monitor your parcel's journey in real-time.
Do you offer international shipping?
Yes, EQVVS ships to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at the checkout stage.